CVE-2025-67587 identifies an Open Redirect vulnerability in the CRM Perks WP Gravity Forms FreshDesk Plugin, specifically affecting versions up to 1.3.5. The plugin integrates Gravity Forms, a popular WordPress form builder, with FreshDesk, a customer support platform. The vulnerability arises because the plugin improperly validates URLs used in redirection processes, allowing attackers to manipulate redirect parameters to point users to arbitrary, untrusted external websites. This can be exploited by crafting malicious URLs that appear legitimate but redirect victims to phishing or malware-hosting sites. The vulnerability does not require authentication and can be exploited via social engineering, making it a vector for phishing campaigns. While no public exploits are currently reported, the flaw's presence in widely used WordPress environments increases its risk profile. The lack of a CVSS score indicates the need for a severity assessment based on impact and exploitability. The vulnerability primarily threatens confidentiality and integrity by enabling phishing attacks that can lead to credential theft or malware infection. The plugin's user base, particularly in European markets where WordPress and FreshDesk are popular, may be targeted. No official patches or mitigations have been published yet, but standard best practices for open redirect vulnerabilities apply.

For European organizations, this vulnerability poses a significant phishing risk, potentially leading to credential compromise, unauthorized access, and reputational damage. Organizations relying on WordPress sites with the CRM Perks WP Gravity Forms FreshDesk Plugin may see increased phishing attempts leveraging trusted domains to deceive users. This can undermine customer trust and lead to data breaches if attackers harvest login credentials or deploy malware. The impact is heightened in sectors with high customer interaction and support ticketing, such as finance, healthcare, and e-commerce. Additionally, regulatory implications under GDPR may arise if personal data is compromised due to phishing facilitated by this vulnerability. The ease of exploitation without authentication and the broad scope of affected WordPress sites amplify the threat. However, the vulnerability does not directly compromise server integrity or availability, limiting its impact to user-facing phishing risks.

1. Monitor for an official patch from CRM Perks and apply updates to the WP Gravity Forms FreshDesk Plugin promptly once available. 2. Until a patch is released, implement strict input validation and sanitization on URL parameters used for redirection within the plugin or via web application firewalls (WAFs). 3. Employ URL whitelisting to restrict redirects only to trusted domains, preventing arbitrary external redirects. 4. Educate users and staff about phishing risks, emphasizing caution with unexpected links, even from trusted domains. 5. Use security plugins or WAF rules that detect and block open redirect attempts. 6. Conduct regular security audits of WordPress plugins and remove or replace those no longer maintained or vulnerable. 7. Monitor logs for suspicious redirect activity and anomalous user behavior that may indicate phishing exploitation attempts.