VulnerabilityPublished 30 Oct 2026

CVE-2026-104739: JS Help Desk (WordPress plugin) · Path Traversal

Affects JS Help Desk (WordPress plugin)Source CVE Database V5

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Not known to be exploited · CVSS 4.9 Medium.

Data as of 30 Oct 2026, 18:33 UTC

CVSS 3.1 base score

4.9Medium

How severe the flaw is on the 0–10 CVSS scale.

Thin evidence

One scorer or none

CVSS scores by source
CNA (Wordfence)	CVSS 3.1	4.9

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N

Attack Vector: Network
Attack Complexity: Low
Privileges Required: High
User Interaction: None
Scope: Unchanged
Confidentiality: High
Integrity: None
Availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: High: The attacker is authorized with (i.e., requires) privileges that provide significant (e.g., administrative) control over the vulnerable component that could affect component-wide settings and files.
User Interaction: None: The vulnerable system can be exploited without any interaction from any user.
Scope: Unchanged: An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.
Confidentiality: High: There is total loss of confidentiality, resulting in all resources within the impacted component being divulged to the attacker. Alternatively, access to only some restricted information is obtained, but the disclosed information presents a direct, serious impact.
Integrity: None: There is no loss of integrity within the impacted component.
Availability: None: There is no impact to availability within the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 30 Oct 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 30 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponized: A Metasploit exploit module or Exploit-DB entry exists (Metasploit scanner modules do not count), or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
rabilalJS Help Desk – AI-Powered Support & Ticketing System	Affected <=5.0.1	Fixed in–

AI-suggested

Users should upgrade beyond version 5.0.1 if a fixed version becomes available or apply vendor-provided mitigations once announced. Until then, restrict administrator access to trusted personnel only and monitor for suspicious configuration changes.

Description

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the support_custom_img configuration field, then triggers deletion by uploading a new support custom image, at which point setSupportCustomImage() resolves and deletes the attacker-controlled path.

Impact

An authenticated attacker with administrator-level access can delete arbitrary files on the server hosting the WordPress plugin. This can lead to remote code execution if critical files like wp-config.php are deleted. The confidentiality of the system is impacted, but integrity and availability are not directly affected according to the CVSS vector. The vulnerability requires high privileges and no user interaction.

CWE-22Improper Limitation of a Pathname to a Restricted Directory (Path Traversal) (opens in a new tab)
Base weaknessLikelihood of exploit: HighCWE Top 25 (2025): #6OWASP Top 10 A01:2025: Broken Access Control (opens in a new tab)
The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory.
Implementation · Input Validation
Assume all input is malicious. Use an "accept known good" input validation strategy, i.e., use a list of acceptable inputs that strictly conform to specifications. Reject any input that does not strictly conform to specifications, or transform it into something that does.
Architecture and Design
For any security checks that are performed on the client side, ensure that these checks are duplicated on the server side, in order to avoid CWE-602. Attackers can bypass the client-side checks by modifying values after the checks have been performed, or by changing the client to remove the client-side checks…
Implementation · Input Validation
Inputs should be decoded and canonicalized to the application's current internal representation before being validated (CWE-180). Make sure that the application does not decode the same input twice (CWE-174).
OWASP Cheat Sheets
Authorization (opens in a new tab)
OWASP ASVS 4.0.3
V12.3.1 (opens in a new tab)
Attack patterns
Path Traversal (opens in a new tab)
Using Slashes and URL Encoding Combined to Bypass Validation Logic (opens in a new tab)
Manipulating Web Input to File System Calls (opens in a new tab)
Using Escaped Slashes in Alternate Encoding (opens in a new tab)
Using Slashes in Alternate Encoding (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 30 Oct 2026, 17:37 UTC

WeaknessesCWE-22

Technical details

References

Community reviews

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