CVE-2024-13606: JS Help Desk (WordPress plugin) · Information Exposure
Affects JS Help Desk (WordPress plugin)Source CVE Database V5
Not known to be exploited · CVSS 7.5 High.
Data as of 26 Oct 2026, 06:26 UTC
- EPSS
- 0.4% chance of exploitation in 30 days – higher than 37% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:NExploitation evidence
Disclosed: evidence found.
CVE published 13 Feb 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 2026-10-26.
What to do
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| rabilal JS Help Desk – AI-Powered Support & Ticketing System | Affected
| Fixed in– |
AI-suggested
Until a fix is available, administrators should consider restricting access to the /wp-content/uploads/jssupportticketdata directory via web server configuration (e.g., using .htaccess rules or equivalent) to prevent unauthorized access. Monitoring for unusual access patterns to this directory is also advisable. Avoid uploading sensitive files through the plugin until the vulnerability is addressed.
Description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.