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VulnerabilityPublished Updated

CVE-2024-13606: JS Help Desk (WordPress plugin) · Information Exposure

Affects JS Help Desk (WordPress plugin)Source CVE Database V5

0

Not known to be exploited · CVSS 7.5 High.

Data as of 26 Oct 2026, 14:05 UTC

CVSS 3.1 base score
7.5High
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.4% chance of exploitation in 30 days – higher than 37% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 13 Feb 2025

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponised: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

What to do

Affected software

ProductAffectedFixed in
rabilal JS Help Desk – AI-Powered Support & Ticketing SystemAffected
  • =0
Fixed in–

AI-suggested

Until a fix is available, administrators should consider restricting access to the /wp-content/uploads/jssupportticketdata directory via web server configuration (e.g., using .htaccess rules or equivalent) to prevent unauthorized access. Monitoring for unusual access patterns to this directory is also advisable. Avoid uploading sensitive files through the plugin until the vulnerability is addressed.

Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

References

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