CVE-2026-3278: OpenText™ ZENworks Service Desk · Cross-site Scripting

Attack Vector: Network

The vulnerable system is bound to the network stack and the set of possible attackers extends beyond the other options listed below, up to and including the entire Internet. Such a vulnerability is often termed “remotely exploitable” and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).

Attack Complexity: Low

The attacker must take no measurable action to exploit the vulnerability. The attack requires no target-specific circumvention to exploit the vulnerability. An attacker can expect repeatable success against the vulnerable system.

Attack Requirements: Present

The successful attack depends on the presence of specific deployment and execution conditions of the vulnerable system that enable the attack. These include: a race condition must be won to successfully exploit the vulnerability (the successfulness of the attack is conditioned on execution conditions that are not under full control of the attacker, or the attack may need to be launched multiple times against a single target before being successful); the attacker must inject themselves into the logical network path between the target and the resource requested by the victim (e.g. vulnerabilities requiring an on-path attacker).

Privileges Required: Low

The attacker requires privileges that provide basic capabilities that are typically limited to settings and resources owned by a single low-privileged user. Alternatively, an attacker with Low privileges has the ability to access only non-sensitive resources.

User Interaction: Passive

Successful exploitation of this vulnerability requires limited interaction by the targeted user with the vulnerable system and the attacker’s payload. These interactions would be considered involuntary and do not require that the user actively subvert protections built into the vulnerable system.

Vulnerable system confidentiality: High

There is a total loss of confidentiality, resulting in all information within the Vulnerable System being divulged to the attacker. Alternatively, access to only some restricted information is obtained, but the disclosed information presents a direct, serious impact. For example, an attacker steals the administrator's password, or private encryption keys of a web server.

Vulnerable system integrity: High

There is a total loss of integrity, or a complete loss of protection. For example, the attacker is able to modify any/all files protected by the vulnerable system. Alternatively, only some files can be modified, but malicious modification would present a direct, serious consequence to the vulnerable system.

Vulnerable system availability: None

There is no impact to availability within the Vulnerable System.

Subsequent system confidentiality: Low

There is some loss of confidentiality. Access to some restricted information is obtained, but the attacker does not have control over what information is obtained, or the amount or kind of loss is limited. The information disclosure does not cause a direct, serious loss to the Subsequent System.

Subsequent system integrity: Low

Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact to the Subsequent System.

Subsequent system availability: None

There is no impact to availability within the Subsequent System or all availability impact is constrained to the Vulnerable System.

Safety: Negligible

Consequences of the vulnerability meet definition of IEC 61508 consequence category "negligible."

Automatable: Yes

Attackers can reliably automate all 4 steps of the kill chain. These steps are reconnaissance, weaponization, delivery, and exploitation (e.g., the vulnerability is “wormable”).

Recovery: User

The system requires manual intervention by the user to recover services, after an attack has been performed.

Value Density: Diffuse

The vulnerable system has limited resources. That is, the resources that the attacker will gain control over with a single exploitation event are relatively small. An example of Diffuse (think: limited) Value Density would be an attack on a single email client vulnerability.

Vulnerability Response Effort: Moderate

The actions required to respond to a vulnerability require some effort on behalf of the consumer and could cause minimal service impact to implement. Examples include: simple remote update, disabling of a subsystem, or a low-touch software upgrade such as a driver update.

Provider Urgency: Amber

Provider has assessed the impact of this vulnerability as having a moderate urgency.

Definitions: FIRST CVSS v4.0 specification.