CVE-2026-40570: freescout · Insecure Direct Object Reference
Affects freescoutSource CVE Database V5
Public exploit available · CVSS 5.7 Medium : upgrade to 1.8.213 as a priority.
Data as of 29 Oct 2026, 19:04 UTC
- EPSS
- 0.2% chance of exploitation in 30 days – higher than 16% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
- Patch
- Available – fixed in 1.8.213
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:PExploitation evidence
Disclosed: evidence found.
CVE published 21 Apr 2026
Detectable: no evidence on record.
No public nuclei template indexed
Weaponized: evidence found.
CVSS exploit maturity: proof of concept public
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), CVSS vector, the Metasploit, Exploit-DB and nuclei-templates index as of 29 Oct 2026.
What to do
Upgrade freescout and freescout-help-desk/freescout to 1.8.213.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
| freescout-help-deskfreescout | Affected
| Fixed in
|
GitHubfreescout-help-desk/freescoutpkg:github/freescout-help-desk/freescoutOther threats | Affected
| Fixed in
|
Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.
AI-suggested
Upgrade FreeScout to version 1.8.213 or later, where this authorization bypass vulnerability is fixed. Since the vendor advisory indicates the issue is resolved in this version, applying this official fix is the recommended remediation. No other mitigation or temporary workaround is documented.
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.