CVE-2025-13534VulnerabilityPublished 2 Dec 2025Updated 8 Apr 2026

CVE-2025-13534: ELEX WordPress HelpDesk & Customer Ticketing System · Improper Privilege Management

Affects ELEX WordPress HelpDesk & Customer Ticketing SystemSource CVE Database V5

Not known to be exploited · CVSS 6.3 Medium.

Data as of 26 Oct 2026, 06:26 UTC

CVSS 3.1 base score

6.3Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.2% chance of exploitation in 30 days – higher than 19% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L

Attack Vector: Network
Attack Complexity: Low
Privileges Required: Low
User Interaction: None
Scope: Unchanged
Confidentiality: Low
Integrity: Low
Availability: Low

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: Low: The attacker is authorized with (i.e., requires) privileges that provide basic user capabilities that could normally affect only settings and files owned by a user. Alternatively, an attacker with Low privileges may have the ability to cause an impact only to non-sensitive resources.
User Interaction: None: The vulnerable system can be exploited without any interaction from any user.
Scope: Unchanged: An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.
Confidentiality: Low: There is some loss of confidentiality. Access to some restricted information is obtained, but the attacker does not have control over what information is obtained, or the amount or kind of loss is limited. The information disclosure does not cause a direct, serious loss to the impacted component.
Integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact on the impacted component.
Availability: Low: Performance is reduced or there are interruptions in resource availability. Even if repeated exploitation of the vulnerability is possible, the attacker does not have the ability to completely deny service to legitimate users. The resources in the impacted component are either partially available all of the time, or fully available only some of the time, but overall there is no direct, serious consequence to the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 2 Dec 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 2026-10-26.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
elextensions ELEX WordPress HelpDesk & Customer Ticketing System	Affected =0	Fixed in–

AI-suggested

Until an official fix is released, restrict Contributor-level access to trusted users only and monitor for suspicious activity related to the eh_crm_edit_agent AJAX action. Avoid granting unnecessary permissions within the WordPress environment. Follow vendor updates closely for any forthcoming patches or official mitigations.

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Impact

An attacker with Contributor-level access or higher can escalate privileges to full administrator capabilities in the helpdesk plugin. This unauthorized access allows management of tickets, configuration settings, agent administration, and exposure to sensitive customer data. The impact affects confidentiality, integrity, and availability of the helpdesk system data and functions. There are no known exploits in the wild at this time.

Summary

The ELEX WordPress HelpDesk & Customer Ticketing System plugin contains a privilege escalation vulnerability (CWE-269) due to missing authorization checks on the eh_crm_edit_agent AJAX action. This allows authenticated users with Contributor-level permissions or higher to escalate their privileges to full administrator level within the plugin. The vulnerability affects all versions up to and including 3.3.2. The CVSS 3.1 base score is 6.3, reflecting a network attack vector with low attack complexity, requiring low privileges but no user interaction, and impacts confidentiality, integrity, and availability at a low to medium level.

CWE-269Improper Privilege Management (opens in a new tab)
Class weaknessLikelihood of exploit: MediumOWASP Top 10 A06:2025: Insecure Design (opens in a new tab)
The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
MITRE discourages mapping vulnerabilities to this broad entry; the root cause is usually a more specific weakness.
Architecture and Design · Operation
Very carefully manage the setting, management, and handling of privileges. Explicitly manage trust zones in the software.
Architecture and Design · Separation of Privilege
Follow the principle of least privilege when assigning access rights to entities in a software system.
Architecture and Design · Separation of Privilege
Consider following the principle of separation of privilege. Require multiple conditions to be met before permitting access to a system resource.
OWASP Cheat Sheets
Docker Security (opens in a new tab)
Third Party Javascript Management (opens in a new tab)
Virtual Patching (opens in a new tab)
Secure Design Principles (opens in a new tab)
OWASP ASVS 4.0.3
V1.4.4 (opens in a new tab)
V1.4.5 (opens in a new tab)
V1.10.1 (opens in a new tab)
Attack patterns
Restful Privilege Elevation (opens in a new tab)
Privilege Abuse (opens in a new tab)
Privilege Escalation (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

Community reviews

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 9 Apr 2026, 16:31 UTC

WeaknessesCWE-269

Technical details

References

Community reviews

Related threats