VulnerabilityPublished 4 Jun 2025

CVE-2025-20129: Cisco SocialMiner · Information Exposure

Affects Cisco SocialMinerSource CVE Database V5

Not known to be exploited · CVSS 4.3 Medium.

Data as of 26 Oct 2026, 14:05 UTC

CVSS 3.1 base score

4.3Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.4% chance of exploitation in 30 days – higher than 36% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N

Attack Vector: Network
Attack Complexity: Low
Privileges Required: None
User Interaction: Required
Scope: Unchanged
Confidentiality: None
Integrity: Low
Availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: Specialized access conditions or extenuating circumstances do not exist. An attacker can expect repeatable success against the vulnerable component.
Privileges Required: None: The attacker is unauthorized prior to attack, and therefore does not require any access to settings or files to carry out an attack.
User Interaction: Required: Successful exploitation of this vulnerability requires a user to take some action before the vulnerability can be exploited.
Scope: Unchanged: An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.
Confidentiality: None: There is no loss of confidentiality within the impacted component.
Integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact on the impacted component.
Availability: None: There is no impact to availability within the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 4 Jun 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
Cisco Cisco SocialMiner	Affected 10.5 – 12.5 7 affected builds	Fixed in–

AI-suggested

Organizations should prioritize the following specific mitigation steps: 1) Immediately inventory and identify all Cisco SocialMiner instances and verify their versions against the affected list. 2) Monitor Cisco security advisories closely for official patches or updates addressing CVE-2025-20129 and apply them promptly once available. 3) Implement web application firewall (WAF) rules to detect and block anomalous or malformed HTTP requests targeting the chat interface, focusing on request patterns that could trigger redirection. 4) Conduct user awareness training to educate customer service agents and users about the risks of disclosing sensitive information through chat and recognizing suspicious chat behaviors. 5) Restrict network access to the SocialMiner chat interface to trusted IP ranges where feasible, reducing exposure to external attackers. 6) Enable logging and monitoring of chat interface traffic to detect unusual redirection attempts or spikes in traffic to unknown external servers. 7) Consider deploying additional endpoint protection and network segmentation to limit lateral movement if an attacker gains access. These targeted controls go beyond generic patching advice by focusing on detection, user behavior, and network-level protections tailored to the attack vector.

Description

A vulnerability in the web-based chat interface of Cisco Customer Collaboration Platform (CCP), formerly Cisco SocialMiner, could allow an unauthenticated, remote attacker to persuade users to disclose sensitive data. This vulnerability is due to improper sanitization of HTTP requests that are sent to the web-based chat interface. An attacker could exploit this vulnerability by sending crafted HTTP requests to the chat interface of a targeted user on a vulnerable server. A successful exploit could allow the attacker to redirect chat traffic to a server that is under their control, resulting in sensitive information being redirected to the attacker.

Impact

For European organizations, the impact of this vulnerability could be significant, particularly for those relying on Cisco SocialMiner for customer engagement and support operations. The redirection of chat traffic to attacker-controlled servers risks exposure of personally identifiable information (PII), customer credentials, or proprietary business information. This could lead to violations of the EU General Data Protection Regulation (GDPR), resulting in legal penalties and reputational damage. Furthermore, intercepted data could be used for targeted phishing, social engineering, or further compromise of enterprise systems. The vulnerability undermines the integrity of customer communication channels, potentially eroding customer trust. Since the attack requires user interaction, organizations with high volumes of customer chat interactions are at greater risk. The lack of authentication requirement for exploitation increases the attack surface, allowing external threat actors to attempt attacks without prior access. Although the CVSS score is medium, the operational impact on customer service continuity and data privacy compliance could be substantial if exploited at scale.

References

sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ccp-info-disc-ZyGerQpd (opens in a new tab)

Community reviews

Loading reviews…

Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 6 Jul 2025, 10:26 UTC

Technical details

References

Community reviews

Related threats