CVE-2025-2154 identifies a Stored Cross-site Scripting (XSS) vulnerability in the Specto CM product developed by Echo Call Center Services Trade and Industry Inc. The root cause is improper neutralization of user-supplied input during web page generation, classified under CWE-79. This flaw allows an attacker with low privileges (PR:L) to inject malicious scripts that are stored and later executed in the context of other users' browsers, requiring user interaction (UI:R). The vulnerability affects all versions of Specto CM prior to the 17032025 release. The CVSS v3.1 vector (AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N) indicates network attack vector, low attack complexity, partial privileges, and user interaction needed, with a scope change (S:C) meaning the vulnerability can affect resources beyond the initially vulnerable component. The impact includes limited confidentiality and integrity loss, such as session hijacking, credential theft, or unauthorized actions performed on behalf of the victim user, but no direct availability impact. No patches or known exploits are currently published, but the vulnerability is publicly disclosed and should be addressed promptly. The Specto CM product is used in call center environments, managing customer interactions and potentially sensitive data, increasing the risk profile of this vulnerability.

For European organizations, exploitation of this Stored XSS vulnerability could lead to unauthorized access to sensitive customer data, session hijacking, and manipulation of user actions within the Specto CM interface. Given the product's role in call center management, attackers could leverage this to impersonate agents, access confidential communications, or disrupt customer service workflows indirectly. Although availability is not directly impacted, the integrity and confidentiality breaches could result in regulatory non-compliance, reputational damage, and financial losses, especially under GDPR requirements. The need for user interaction and partial privileges reduces the likelihood of widespread automated exploitation but does not eliminate targeted attacks. Organizations relying heavily on Specto CM for customer engagement and data processing are at higher risk, particularly those in sectors like finance, telecommunications, and public services where call centers handle sensitive information.

European organizations should implement the following specific mitigations: 1) Monitor Echo Call Center Services Trade and Industry Inc. for official patches and apply updates to Specto CM promptly once available. 2) Implement strict input validation and output encoding on all user-supplied data within the Specto CM environment to prevent injection of malicious scripts. 3) Deploy Content Security Policy (CSP) headers to restrict the execution of unauthorized scripts in browsers accessing Specto CM. 4) Conduct regular security training for call center staff to recognize phishing and social engineering attempts that could facilitate exploitation. 5) Use web application firewalls (WAFs) with rules tailored to detect and block XSS payloads targeting Specto CM interfaces. 6) Review and minimize user privileges within Specto CM to reduce the impact scope if exploitation occurs. 7) Monitor logs and user activity for unusual behavior indicative of XSS exploitation attempts. These measures, combined with patching, will significantly reduce the risk posed by this vulnerability.