CVE-2025-2155 is a vulnerability classified under CWE-434, indicating an Unrestricted Upload of File with Dangerous Type in the Specto CM product by Echo Call Center Services Trade and Industry Inc. This vulnerability allows an attacker with limited privileges (PR:L) to remotely upload files without proper validation or restriction on file types, leading to Remote Code Inclusion (RCI). The vulnerability affects all versions prior to 17032025. The CVSS v3.1 score of 8.8 reflects a high-severity issue with network attack vector (AV:N), low attack complexity (AC:L), requiring privileges but no user interaction (UI:N), and impacting confidentiality, integrity, and availability at a high level (C:H/I:H/A:H). Exploiting this vulnerability could allow an attacker to execute arbitrary code on the server hosting Specto CM, potentially gaining full control over the system, accessing sensitive data, or disrupting services. The vulnerability is particularly critical in call center environments where Specto CM is deployed, as attackers could manipulate call management systems or access customer data. Although no known exploits are currently reported in the wild, the vulnerability's characteristics suggest it could be weaponized quickly. The lack of available patches at the time of publication increases the urgency for organizations to apply compensating controls and monitor their environments closely.

For European organizations, the impact of CVE-2025-2155 can be severe. Specto CM is likely used in call center and customer management environments, which often handle sensitive personal and financial data. Exploitation could lead to unauthorized access to confidential customer information, disruption of call center operations, and potential regulatory non-compliance under GDPR due to data breaches. The integrity of call management systems could be compromised, allowing attackers to manipulate call routing or eavesdrop on communications. Availability could also be affected, causing service outages and impacting business continuity. Given Europe's strong regulatory environment and the critical role of call centers in sectors like finance, telecommunications, and public services, the vulnerability poses a significant operational and reputational risk. Organizations may face legal penalties and loss of customer trust if exploited.

1. Immediately restrict file upload permissions to only trusted users and roles within Specto CM. 2. Implement strict server-side validation of uploaded files, including checking file extensions, MIME types, and scanning for malicious content. 3. Employ application-layer firewalls or intrusion prevention systems to detect and block suspicious upload attempts. 4. Monitor logs for unusual file upload activity and unexpected file types. 5. Isolate the Specto CM environment to limit lateral movement in case of compromise. 6. Apply principle of least privilege to all accounts interacting with the upload functionality. 7. Regularly update and patch Specto CM once vendor releases a fix. 8. Conduct security awareness training for administrators and users about the risks of file uploads. 9. Consider deploying runtime application self-protection (RASP) tools to detect exploitation attempts in real time. 10. Prepare incident response plans specific to potential exploitation scenarios involving this vulnerability.