VulnerabilityPublished 29 Jul 2025

CVE-2025-26400: SolarWinds Web Help Desk · XML External Entity (XXE)

Affects SolarWinds Web Help DeskSource CVE Database V5

Not known to be exploited · CVSS 5.3 Medium.

Data as of 26 Oct 2026, 10:12 UTC

CVSS 3.1 base score

5.3Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.2% chance of exploitation in 30 days – higher than 22% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

Attack Vector: Network
Attack Complexity: High
Privileges Required: Low
User Interaction: None
Scope: Unchanged
Confidentiality: High
Integrity: None
Availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable component is bound to the network stack and the set of possible attackers extends beyond the other options listed, up to and including the entire Internet. Such a vulnerability is often termed 'remotely exploitable' and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: High: A successful attack depends on conditions beyond the attacker's control. That is, a successful attack cannot be accomplished at will, but requires the attacker to invest in some measurable amount of effort in preparation or execution against the vulnerable component before a successful attack can be expected. For example, a successful attack may require an attacker to: gather knowledge about the environment in which the vulnerable target/component exists; prepare the target environment to improve exploit reliability; or inject themselves into the logical network path between the target and the resource requested by the victim in order to read and/or modify network communications (e.g., a man in the middle attack).
Privileges Required: Low: The attacker is authorized with (i.e., requires) privileges that provide basic user capabilities that could normally affect only settings and files owned by a user. Alternatively, an attacker with Low privileges may have the ability to cause an impact only to non-sensitive resources.
User Interaction: None: The vulnerable system can be exploited without any interaction from any user.
Scope: Unchanged: An exploited vulnerability can only affect resources managed by the same security authority. In this case, the vulnerable component and the impacted component are either the same, or both are managed by the same security authority.
Confidentiality: High: There is total loss of confidentiality, resulting in all resources within the impacted component being divulged to the attacker. Alternatively, access to only some restricted information is obtained, but the disclosed information presents a direct, serious impact.
Integrity: None: There is no loss of integrity within the impacted component.
Availability: None: There is no impact to availability within the impacted component.

Definitions: FIRST CVSS v3.1 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 29 Jul 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC or the CVSS exploit maturity reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

AI-suggested

To mitigate this vulnerability effectively, European organizations should: 1) Immediately identify and inventory all instances of SolarWinds Web Help Desk in their environment, focusing on versions 12.8.6 and earlier. 2) Restrict access to the Web Help Desk application to trusted users only, enforcing strong authentication mechanisms and minimizing the number of users with low-privilege access. 3) Monitor and audit application logs for unusual XML parsing errors or suspicious activity indicative of XXE exploitation attempts. 4) Implement network segmentation to isolate the Web Help Desk server from critical infrastructure and sensitive data repositories to limit the impact of any potential information disclosure. 5) Apply strict input validation and XML parser configuration hardening where possible, disabling external entity processing if configurable. 6) Engage with SolarWinds support or security advisories to obtain patches or updates as soon as they become available and plan for timely deployment. 7) Consider deploying Web Application Firewalls (WAFs) with rules to detect and block XXE attack patterns targeting the Web Help Desk interface. 8) Educate IT staff and users about the risks of credential compromise and enforce multi-factor authentication to reduce the likelihood of unauthorized access.

Description

SolarWinds Web Help Desk was reported to be affected by an XML External Entity Injection (XXE) vulnerability that could lead to information disclosure. A valid, low-privilege access is required unless the attacker had access to the local server to modify configuration files.

Impact

For European organizations, the impact of this vulnerability could be substantial, especially for those relying on SolarWinds Web Help Desk for IT service management and ticketing. Unauthorized information disclosure could expose internal network details, configuration data, or other sensitive information, increasing the risk of targeted attacks such as lateral movement, privilege escalation, or data exfiltration. Given the medium severity and the requirement for low-privilege access, attackers who have compromised user credentials or gained limited access could leverage this vulnerability to escalate their reconnaissance capabilities. This is particularly critical for organizations in regulated sectors such as finance, healthcare, and government, where data confidentiality is paramount and breaches can lead to regulatory penalties under GDPR. Additionally, since SolarWinds products have been targeted in high-profile supply chain attacks historically, European entities may face increased scrutiny and risk from threat actors aiming to exploit this vector.

CWE-611Improper Restriction of XML External Entity Reference (opens in a new tab)
Base weaknessOWASP Top 10 A02:2025: Security Misconfiguration (opens in a new tab)
The product processes an XML document that can contain XML entities with URIs that resolve to documents outside of the intended sphere of control, causing the product to embed incorrect documents into its output.
Implementation · System Configuration
Many XML parsers and validators can be configured to disable external entity expansion.
OWASP Cheat Sheets
Deserialization (opens in a new tab)
XML Security (opens in a new tab)
XML External Entity Prevention (opens in a new tab)
OWASP ASVS 4.0.3
V5.5.2 (opens in a new tab)
Attack patterns
Data Serialization External Entities Blowup (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

Community reviews

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Exploitation evidence

What to do

Description

AI analysisMachine-generated, updated 29 Jul 2025, 08:32 UTC

WeaknessesCWE-611

Technical details

References

Community reviews

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