CVE-2025-40681VulnerabilityPublished 13 Nov 2025

CVE-2025-40681: xCally Omnichannel · XSS or 'Cross-site Scripting'

Affects xCally OmnichannelSource CVE Database V5

Not known to be exploited · CVSS 5.1 Medium.

Data as of 25 Oct 2026, 19:02 UTC

CVSS 4.0 base score

5.1Medium

How severe the flaw is on the 0–10 CVSS scale.

EPSS: 0.3% chance of exploitation in 30 days – higher than 25% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N

Attack Vector: Network
Attack Complexity: Low
Attack Requirements: None
Privileges Required: None
User Interaction: Active
Vulnerable system confidentiality: None
Vulnerable system integrity: None
Vulnerable system availability: None
Subsequent system confidentiality: Low
Subsequent system integrity: Low
Subsequent system availability: None

Bold values are the worst case: easiest to exploit or largest impact.

Attack Vector: Network: The vulnerable system is bound to the network stack and the set of possible attackers extends beyond the other options listed below, up to and including the entire Internet. Such a vulnerability is often termed “remotely exploitable” and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).
Attack Complexity: Low: The attacker must take no measurable action to exploit the vulnerability. The attack requires no target-specific circumvention to exploit the vulnerability. An attacker can expect repeatable success against the vulnerable system.
Attack Requirements: None: The successful attack does not depend on the deployment and execution conditions of the vulnerable system. The attacker can expect to be able to reach the vulnerability and execute the exploit under all or most instances of the vulnerability.
Privileges Required: None: The attacker is unauthorized prior to attack, and therefore does not require any access to settings or files of the vulnerable system to carry out an attack.
User Interaction: Active: Successful exploitation of this vulnerability requires a targeted user to perform specific, conscious interactions with the vulnerable system and the attacker’s payload, or the user’s interactions would actively subvert protection mechanisms which would lead to exploitation of the vulnerability.
Vulnerable system confidentiality: None: There is no loss of confidentiality within the Vulnerable System.
Vulnerable system integrity: None: There is no loss of integrity within the Vulnerable System.
Vulnerable system availability: None: There is no impact to availability within the Vulnerable System.
Subsequent system confidentiality: Low: There is some loss of confidentiality. Access to some restricted information is obtained, but the attacker does not have control over what information is obtained, or the amount or kind of loss is limited. The information disclosure does not cause a direct, serious loss to the Subsequent System.
Subsequent system integrity: Low: Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact to the Subsequent System.
Subsequent system availability: None: There is no impact to availability within the Subsequent System or all availability impact is constrained to the Vulnerable System.

Definitions: FIRST CVSS v4.0 specification.

Exploitation evidence

Disclosed: evidence found.
CVE published 13 Nov 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 2026-10-25.

Disclosed: The CVE record is public on cve.org. Its publication is t = 0.
Detectable: A public nuclei template can find exposed instances, for defenders and attackers alike.
Weaponised: Public exploit code exists in Metasploit or Exploit-DB, or CISA SSVC reports a public proof of concept.
Exploited in the wild: CISA KEV lists it, CISA SSVC rates exploitation active, or a source reports attacks.
Observed by OffSeq Mirage: OffSeq Mirage honeypot sensors recorded attack traffic for this CVE, or found exposed hosts without attack traffic.

Moments are spaced evenly, not to scale; a dashed line marks a gap of six months or more. Deltas count from t = 0. Sources that give only a date (CISA KEV, Exploit-DB, or a time of exactly 00:00Z) read “same day” rather than hours. Metasploit modules carry the flaw’s disclosure date, not their release date, and nuclei templates carry no date, so both appear above but not on the timeline.

What to do

Affected software

Product	Affected	Fixed in
xCally Omnichannel	Affected =3.30.1	Fixed in–

AI-suggested

1. Apply vendor patches or updates as soon as they become available to address the vulnerability directly. 2. Implement Web Application Firewall (WAF) rules to detect and block malicious payloads targeting the 'failureMessage' parameter, focusing on script injection patterns. 3. Employ Content Security Policy (CSP) headers to restrict the execution of unauthorized scripts in browsers accessing the application. 4. Sanitize and encode all user-supplied input on the server side, especially parameters reflected in web pages, to prevent injection of executable code. 5. Educate users and employees about the risks of clicking unsolicited or suspicious URLs, particularly those purporting to be login pages or error messages. 6. Monitor logs for unusual URL parameters or repeated access attempts with suspicious payloads targeting the login endpoint. 7. Consider isolating or segmenting the affected application to limit potential lateral movement if exploitation occurs. 8. Review and harden session management to detect and prevent session hijacking attempts. 9. Conduct regular security assessments and penetration tests focusing on XSS vulnerabilities in web applications.

Description

Cross-site Scripting (XSS) vulnerability reflected in xCally's Omnichannel v3.30.1. This vulnerability allowsan attacker to executed JavaScript code in the victim's browser by sending them a malicious URL using the 'failureMessage' parameter in '/login'. This vulnerability can be exploited to steal sentitive user data, such as session cookies , or to perform actions on behalf of the user.

Impact

For European organizations, especially those operating contact centers or customer support platforms using xCally Omnichannel 3.30.1, this vulnerability poses a risk of session hijacking and unauthorized actions via XSS attacks. Attackers could steal sensitive user data, including session cookies, leading to account compromise and potential data breaches. This could result in reputational damage, regulatory penalties under GDPR for data protection failures, and operational disruptions. The reflected XSS nature means phishing or social engineering campaigns could be used to lure employees or customers into clicking malicious links. Given the medium severity, the impact is significant but limited by the need for user interaction. However, in environments with high-value data or critical customer interactions, even medium-severity XSS can have outsized consequences. The absence of known exploits reduces immediate risk but does not eliminate it, as attackers may develop exploits following public disclosure. Organizations handling sensitive personal data or financial transactions via xCally Omnichannel are particularly at risk.

CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') (opens in a new tab)
Base weaknessLikelihood of exploit: HighCWE Top 25 (2025): #1OWASP Top 10 A05:2025: Injection (opens in a new tab)
The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.
Architecture and Design · Libraries or Frameworks
Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid.
Implementation · Architecture and Design
Understand the context in which your data will be used and the encoding that will be expected. This is especially important when transmitting data between different components, or when generating outputs that can contain multiple encodings at the same time, such as web pages or multi-part mail messages.
Architecture and Design · Implementation · Attack Surface Reduction
Understand all the potential areas where untrusted inputs can enter your software: parameters or arguments, cookies, anything read from the network, environment variables, reverse DNS lookups, query results, request headers, URL components, e-mail, files, filenames, databases, and any external systems that provide…
OWASP Cheat Sheets
Cross Site Scripting Prevention (opens in a new tab)
DOM based XSS Prevention (opens in a new tab)
Injection Prevention (opens in a new tab)
Abuse Case (opens in a new tab)
Deserialization (opens in a new tab)
OWASP ASVS 4.0.3
V5.3.3 (opens in a new tab)
V1.5.1 (opens in a new tab)
Attack patterns
XSS Using MIME Type Mismatch (opens in a new tab)
DOM-Based XSS (opens in a new tab)
Reflected XSS (opens in a new tab)
Stored XSS (opens in a new tab)
Cross-Site Scripting (XSS) (opens in a new tab)
From MITRE CWE, MITRE CAPEC and OWASP (Top 10, OpenCRE).

References

incibe.es/en/incibe-cert/notices/aviso/cross-site-scripting-xss-xcally-omnichannel (opens in a new tab)

Community reviews

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Exploitation evidence

What to do

Affected software

Description

AI analysisMachine-generated, updated 20 Nov 2025, 14:14 UTC

WeaknessesCWE-79

Technical details

References

Community reviews

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