CVE-2025-4678: Pandora ITSM · Command Injection

Attack Vector: Network

The vulnerable system is bound to the network stack and the set of possible attackers extends beyond the other options listed below, up to and including the entire Internet. Such a vulnerability is often termed “remotely exploitable” and can be thought of as an attack being exploitable at the protocol level one or more network hops away (e.g., across one or more routers).

Attack Complexity: Low

The attacker must take no measurable action to exploit the vulnerability. The attack requires no target-specific circumvention to exploit the vulnerability. An attacker can expect repeatable success against the vulnerable system.

Attack Requirements: None

The successful attack does not depend on the deployment and execution conditions of the vulnerable system. The attacker can expect to be able to reach the vulnerability and execute the exploit under all or most instances of the vulnerability.

Privileges Required: High

The attacker requires privileges that provide significant (e.g., administrative) control over the vulnerable system allowing full access to the vulnerable system’s settings and files.

User Interaction: None

The vulnerable system can be exploited without interaction from any human user, other than the attacker.

Vulnerable system confidentiality: High

There is a total loss of confidentiality, resulting in all information within the Vulnerable System being divulged to the attacker. Alternatively, access to only some restricted information is obtained, but the disclosed information presents a direct, serious impact. For example, an attacker steals the administrator's password, or private encryption keys of a web server.

Vulnerable system integrity: Low

Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact to the Vulnerable System.

Vulnerable system availability: Low

Performance is reduced or there are interruptions in resource availability. Even if repeated exploitation of the vulnerability is possible, the attacker does not have the ability to completely deny service to legitimate users. The resources in the Vulnerable System are either partially available all of the time, or fully available only some of the time, but overall there is no direct, serious consequence to the Vulnerable System.

Subsequent system confidentiality: Low

There is some loss of confidentiality. Access to some restricted information is obtained, but the attacker does not have control over what information is obtained, or the amount or kind of loss is limited. The information disclosure does not cause a direct, serious loss to the Subsequent System.

Subsequent system integrity: Low

Modification of data is possible, but the attacker does not have control over the consequence of a modification, or the amount of modification is limited. The data modification does not have a direct, serious impact to the Subsequent System.

Subsequent system availability: Low

Performance is reduced or there are interruptions in resource availability. Even if repeated exploitation of the vulnerability is possible, the attacker does not have the ability to completely deny service to legitimate users. The resources in the Subsequent System are either partially available all of the time, or fully available only some of the time, but overall there is no direct, serious consequence to the Subsequent System.

Safety: Negligible

Consequences of the vulnerability meet definition of IEC 61508 consequence category "negligible."

Automatable: No

Attackers cannot reliably automate all 4 steps of the kill chain for this vulnerability for some reason. These steps are reconnaissance, weaponization, delivery, and exploitation.

Recovery: User

The system requires manual intervention by the user to recover services, after an attack has been performed.

Value Density: Diffuse

The vulnerable system has limited resources. That is, the resources that the attacker will gain control over with a single exploitation event are relatively small. An example of Diffuse (think: limited) Value Density would be an attack on a single email client vulnerability.

Vulnerability Response Effort: Moderate

The actions required to respond to a vulnerability require some effort on behalf of the consumer and could cause minimal service impact to implement. Examples include: simple remote update, disabling of a subsystem, or a low-touch software upgrade such as a driver update.

Provider Urgency: Green

Provider has assessed the impact of this vulnerability as having a reduced urgency.

Definitions: FIRST CVSS v4.0 specification.