CVE-2025-48485: freescout · Cross-site Scripting
Affects freescoutSource CVE Database V5
Not known to be exploited · CVSS 6.1 Medium : upgrade to 1.8.180 when convenient.
Data as of 26 Oct 2026, 17:16 UTC
- EPSS
- 0.2% chance of exploitation in 30 days – higher than 18% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
- Patch
- Available – fixed in 1.8.180
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:N/SA:NExploitation evidence
Disclosed: evidence found.
CVE published 30 May 2025
Detectable: no evidence on record.
No public nuclei template indexed
Weaponised: no evidence on record.
No public exploit code indexed in Metasploit or Exploit-DB
Exploited in the wildExploited: no evidence on record.
Not in CISA KEV and no source reports exploitation
Observed by OffSeq MirageSeen by Mirage: no evidence on record.
No attack traffic recorded by OffSeq Mirage sensors
A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.
What to do
Upgrade freescout-help-desk/freescout to 1.8.180.
Affected software
| Product | Affected | Fixed in |
|---|---|---|
GitHubfreescout-help-desk/freescoutpkg:github/freescout-help-desk/freescoutOther threats | Affected
| Fixed in
|
Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.
AI-suggested
- Immediate upgrade of FreeScout installations to version 1.8.180 or later, where the vulnerability has been patched.
- Implement strict access controls and monitoring on user accounts with permissions to update customer profiles to reduce the risk of insider exploitation.
- Employ Web Application Firewalls (WAFs) with rules designed to detect and block XSS payloads targeting FreeScout interfaces.
- Conduct regular security audits and input validation reviews on customizations or plugins integrated with FreeScout to ensure no additional injection points exist.
- Educate help desk staff about the risks of XSS and encourage vigilance regarding suspicious activity or unexpected behavior in the application.
- Enable Content Security Policy (CSP) headers to restrict the execution of unauthorized scripts within the application context.
- Monitor logs for unusual profile update activities that could indicate exploitation attempts. These steps go beyond generic advice by focusing on both patching and operational controls tailored to the FreeScout environment.
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data when an authenticated user updates the profile of an arbitrary customer. This issue has been patched in version 1.8.180.