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VulnerabilityPublished

CVE-2025-48489: freescout · Cross-site Scripting

Affects freescoutSource CVE Database V5

0

Not known to be exploited · CVSS 4.6 Medium : upgrade to 1.8.180 when convenient.

Data as of 26 Oct 2026, 17:16 UTC

CVSS 4.0 base score
4.6Medium
How severe the flaw is on the 0–10 CVSS scale.
EPSS
0.2% chance of exploitation in 30 days – higher than 14% of CVEsExploit Prediction Scoring System: the likelihood attackers will use this flaw soon.
Patch
Available – fixed in 1.8.180
CVSS:4.0/AV:N/AC:H/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:N/SA:N

Exploitation evidence

  1. Disclosed: evidence found.

    CVE published 30 May 2025

  2. Detectable: no evidence on record.

    No public nuclei template indexed

  3. Weaponised: no evidence on record.

    No public exploit code indexed in Metasploit or Exploit-DB

  4. Exploited in the wild: no evidence on record.

    Not in CISA KEV and no source reports exploitation

  5. Observed by OffSeq Mirage: no evidence on record.

    No attack traffic recorded by OffSeq Mirage sensors

A missing step is not evidence of safety. Sources: cve.org (opens in a new tab), the Metasploit, Exploit-DB and nuclei-templates index as of 26 Oct 2026.

What to do

Upgrade freescout-help-desk/freescout to 1.8.180.

Affected software

ProductAffectedFixed in
GitHubfreescout-help-desk/freescoutpkg:github/freescout-help-desk/freescoutOther threatsAffected
  • <1.8.180
Fixed in
  • 1.8.180

Check your own hosts for these packages with threat-finder (opens in a new tab), our free open-source scanner.

AI-suggested

European organizations should immediately upgrade FreeScout installations to version 1.8.180 or later to apply the official patch that addresses this XSS vulnerability. Additionally, administrators should implement strict Content Security Policies (CSP) to restrict the execution of unauthorized scripts and reduce the impact of potential XSS attacks. Input validation and output encoding should be reviewed and enhanced where possible, especially for any custom plugins or integrations with FreeScout. User education to recognize phishing attempts and suspicious links can reduce the likelihood of successful exploitation requiring user interaction. Network segmentation and limiting access to the FreeScout instance to trusted users and IP ranges will also reduce exposure. Regular security audits and monitoring for unusual activity or script injections in the application logs are recommended to detect attempted exploitation early.

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to insufficient data validation and sanitization during data reception. This issue has been patched in version 1.8.180.

References

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