CVE-2025-60182 is a reflected Cross-site Scripting (XSS) vulnerability identified in Schiocco's Support Board, a customer support chat and ticketing platform. The vulnerability exists due to improper neutralization of user-supplied input during web page generation, allowing malicious scripts to be injected and executed in the context of the victim's browser. This flaw affects all versions of Support Board prior to 3.8.7. The attack vector is network-based with low attack complexity, requiring no privileges but necessitating user interaction, typically by convincing a user to click a maliciously crafted URL. The vulnerability has a CVSS v3.1 base score of 7.1, reflecting its high severity. The scope is changed, indicating that exploitation can affect resources beyond the vulnerable component, potentially impacting the entire web application session. Successful exploitation can lead to partial loss of confidentiality, integrity, and availability by enabling attackers to steal session cookies, perform actions on behalf of users, or inject malicious content. Although no known exploits are currently reported in the wild, the vulnerability poses a significant risk to organizations relying on Support Board for customer engagement. The lack of available patches at the time of disclosure necessitates immediate mitigation efforts. The vulnerability is particularly concerning for organizations handling sensitive customer data or operating in regulated environments. The reflected XSS nature means that the attack is transient and requires user interaction, but the impact can be severe if exploited. The vulnerability was publicly disclosed on December 18, 2025, with the initial reservation date on September 25, 2025. The vendor should release patches promptly, and users should monitor for updates.

For European organizations, the impact of CVE-2025-60182 can be substantial, especially for those using Support Board as a core component of their customer support infrastructure. Exploitation could lead to unauthorized disclosure of sensitive customer information, session hijacking, and manipulation of support interactions, undermining trust and potentially violating data protection regulations such as GDPR. The reflected XSS can also serve as a vector for delivering further malware or phishing attacks targeting employees or customers. This could disrupt business operations, damage brand reputation, and result in regulatory penalties. Organizations in sectors with high customer interaction volumes, such as finance, telecommunications, and e-commerce, are particularly vulnerable. The vulnerability's ability to affect confidentiality, integrity, and availability simultaneously increases the risk profile. Given the interconnected nature of European digital services, a successful attack could have cascading effects across supply chains and partner networks. The absence of known exploits currently provides a window for proactive defense, but the high CVSS score indicates that attackers may develop exploits rapidly.

European organizations should immediately inventory their use of Schiocco Support Board and verify the version in deployment. Until patches are released, implement strict input validation and output encoding on all user-supplied data within the application to prevent script injection. Employ Web Application Firewalls (WAFs) with rules targeting reflected XSS patterns to detect and block malicious requests. Educate users and support staff about the risks of clicking unsolicited links and encourage cautious handling of URLs received via email or chat. Monitor application logs for unusual or suspicious request patterns indicative of attempted exploitation. Once available, promptly apply vendor patches to upgrade Support Board to version 3.8.7 or later. Consider deploying Content Security Policy (CSP) headers to restrict script execution contexts and reduce the impact of potential XSS attacks. Regularly review and update incident response plans to include scenarios involving web application vulnerabilities. Engage with the vendor for timely updates and vulnerability disclosures. For organizations with high regulatory requirements, conduct security assessments and penetration tests focusing on web application security controls.