CVE-2025-60182 is a reflected Cross-site Scripting (XSS) vulnerability identified in Schiocco's Support Board product, affecting all versions prior to 3.8.7. The vulnerability stems from improper neutralization of input during web page generation, meaning that user-supplied data is not correctly sanitized or encoded before being included in the HTML output. This flaw allows attackers to craft malicious URLs containing executable JavaScript code that, when clicked by a victim, executes in the victim's browser within the context of the vulnerable web application. The reflected nature of the XSS means the malicious payload is not stored on the server but reflected immediately in the response. Exploitation requires no authentication but depends on social engineering to convince users to click the malicious link. The impact of such an attack can include session hijacking, theft of sensitive information such as cookies or credentials, defacement, or redirection to malicious sites. Although no public exploits have been reported yet, the vulnerability is publicly disclosed and thus may attract attackers. The absence of a CVSS score indicates that the vulnerability is newly published and not yet fully assessed. The vulnerability affects organizations using Support Board for customer support or communication, potentially exposing their users to targeted attacks. The lack of available patches at the time of disclosure necessitates immediate interim mitigations to reduce risk.

For European organizations, this vulnerability can lead to significant risks including unauthorized access to user sessions, data leakage, and reputational damage. Support Board is commonly used in customer support portals, meaning that attackers could target end users or support staff to steal credentials or inject malicious content. This could disrupt customer trust and lead to compliance issues under GDPR if personal data is compromised. The reflected XSS can be exploited remotely without authentication, increasing the attack surface. Organizations with high volumes of customer interactions or sensitive support data are particularly at risk. Additionally, the vulnerability could be leveraged as a stepping stone for more complex attacks such as phishing or malware distribution. The lack of known exploits currently reduces immediate risk but does not eliminate the potential for rapid exploitation following public disclosure. European entities relying on Support Board should consider the threat serious due to the ease of exploitation and potential impact on confidentiality and integrity.

1. Immediately monitor for updates or patches from Schiocco and apply the official fix for Support Board version 3.8.7 or later as soon as it becomes available. 2. Implement strict input validation and output encoding on all user-supplied data within the Support Board environment to neutralize malicious scripts. 3. Employ Web Application Firewalls (WAFs) with rules designed to detect and block reflected XSS attack patterns targeting Support Board endpoints. 4. Educate users and support staff about the risks of clicking unsolicited or suspicious links, especially those appearing to come from the support portal. 5. Conduct regular security assessments and penetration testing focused on web application vulnerabilities including XSS. 6. Review and restrict Content Security Policy (CSP) headers to limit script execution sources, reducing the impact of potential XSS payloads. 7. Log and monitor web traffic for unusual patterns indicative of attempted XSS exploitation. 8. If immediate patching is not possible, consider temporarily disabling or restricting features that reflect user input in URLs or forms.